Refund and Returns Policy

Thank you for shopping at FluxAPK (“Company,” “we,” “our,” “us”). We strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy explains the conditions under which refunds or returns are granted. By making a purchase, you agree to the terms outlined below.

1. Digital Product Policy

All sales of digital products, including game keys and downloadable content, are final and non-refundable.
Once a digital product is delivered, it cannot be returned or exchanged.
We do not offer refunds for accidental purchases, system incompatibility, or change of mind.

2. Exceptions for Refunds

A refund may be considered under the following conditions:

Defective or Invalid Key: If a game key is found to be invalid or non-functional upon activation.
Duplicate Purchase: If you accidentally purchased the same product multiple times.
Incorrect Product Delivery: If you received a product that was different from what was ordered.
Legal Compliance: If required by applicable laws.

3. Refund Request Procedure

To request a refund, you must:

Contact our support team at [support@fluxapk.com] within 7 days of purchase.
Provide your order number and proof of the issue (e.g., screenshots of error messages).
Allow us up to 5 business days to investigate and process your request.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

If the game key has already been redeemed or activated.
If the product was purchased for resale.
If the issue is due to system incompatibility, as all system requirements are provided before purchase.
If the refund request is made beyond 7 days of purchase.

5. Chargebacks and Fraudulent Claims

If a chargeback is initiated without first contacting our support, your account may be permanently banned.
Fraudulent refund claims may result in legal action.

6. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Continued use of our Website and services after modifications constitutes acceptance of the revised terms.